Before accepting delivery
Inspect the outer package and report visible transport damage to the courier before completing delivery.
Customer Care
Returns & Exchanges
A clear framework for inspecting and returning future production orders.
Return window
The reference storefront presents a 30-day return concept. The final commercial policy, eligibility rules, and return address require merchant approval before launch.
Product condition
Eligible pieces should remain unused, complete, and returned with their original packaging and accessories.
How to request a return
Contact customer care with the order reference, reason, and supporting photographs where relevant.